Enterprise Solution

Client Support & Portal

Access the Paperop secure client portal, open support tickets, and request physical document retrieval.

Client Portal Support

Dedicated Archival Support

Paperop clients have 24/7 access to their digitized records through our ISO 27001 certified client portal. Our dedicated South African support team is here to assist with complex onboarding queries, API integrations, and urgent physical retrievals.

Support Service Level Agreements (SLAs)

We operate on strict SLAs to ensure your business never stops moving. Standard queries (like password resets or user permissions) are handled within 2 hours. Urgent physical retrievals from our Tier-III vault are subject to a 4-hour delivery SLA within major metros.

Frequently Asked Questions

Log into the client portal, search for the document's metadata (e.g., box number or barcode), and click "Request Physical Retrieval." A verified courier will deliver the sealed box to your registered address.

For SMEs with standard storage requirements, digital vaults are provisioned within 1 hour. For large-scale bulk scanning and legacy archive migrations, onboarding is scoped per project, typically taking 2-4 weeks.
  • Phone Support: +27 (0)11 000 0000
  • Email Support: support@paperop.com
  • Hours: Mon-Fri, 08:00 - 17:00 SAST

Open a Support Ticket

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